Frequently Asked Questions

Below is a list of the most commonly asked questions for everything you need to know about the printmaking and ordering process.

If there are any questions that we've missed, please contact us for an answer to your specific questions.

General

Q: What is a limited edition?
A: A limited edition is a series of identical prints, which are limited to a one-time printing of a certain number of pieces. The artist determines the size of the edition, and usually signs and numbers each individual piece.

Q: What is a giclée?
A: A giclée is a digitally produced fine-art print. Giclée prints can be original artworks generated with a computer, or they can be multiple originals based on artwork (created with or without a computer) made with the giclée process in mind, or high-quality reproductions of original artwork. Giclée also refers to the digital printmaking process itself.

Q: What is the differences between a giclee, a serigraph and a lithograph?
A: In terms of resolution, a giclee print has the highest resolution and color range.

Giclee printmaking offers one of the highest degrees of accuracy and richness of color available in any reproductions technique. Giclée printmaking provides a luminosity and brilliance that represents the artist's original work better than any reproduction technique available today.

A serigraph is created when paint is 'pushed' through a silkscreen onto paper or canvas. A different screen is used for each color in the print, and this results in a print with great color density and many qualities of the original piece in terms of color saturation. This process also adds some texture to the final product.

A lithograph is the least manually intensive reproduction technique, and in turn, is not as expensive as a serigraph or giclée. Although images can have a high resolution, and excellent appearance, they will not have the same degree of resolution, color quality, or longevity as a serigraph or giclée.

Q: Will limited edition prints increase in value?
A: By their nature of being limited in number, demand for certain limited edition prints can be greater than the number of reproductions produced for the edition. Once an edition is sold out from the publisher, it may still be available from authorized dealers on the Secondary Market. This means that the print can be bought and sold by any dealer or individual, often above issue price, depending on supply and demand.

Q: Why are limited edition giclée prints more expensive than poster prints?
A: The premium price of a limited editions giclée is a function of the limited supply of each product, and the exceptionally high quality of these prints. Typically, limited edition giclée prints are printed on-demand by a master printmaker, whereas lithograph poster prints are run on a large printing press in mass quantities as open editions.

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Ordering

Q: What forms of payment do you accept?
A: All orders are processed through PayPal's payment gateway, so we accept PayPal and all major credit cards; Visa, Mastercard, American Express and Discover Card.

Q: Do I need to have a PayPal account to make a purchase?
A: No, PayPal has optimized the checkout experience for new buyers, signing up for a PayPal account is now optional. This means you can complete your payments first, and then decide whether to save your information in a PayPal account for future purchases.

Q: How secure is PayPal?
A: The PayPal site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to their's using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Q: How much do you charge for shipping and handling?
A: 
Shipping and handling charges vary depending on the size of your order and where you are located. PayPal has teamed up with the U.S. Postal Service, Canada Post, and UPS to provide integrated shipping tools. When you're ready to place your order, you can select the carrier that's right for you.

Q: How long does it take to ship an order?
A: 
Every effort will be made to ship your order within 10 business days, so depending where you're located please add at least 7-10 days for shipping.

Q: What is your Customer Service number?
A: 
You can contact us at 1-888-872-4409.

Q: What is your return policy?
A: If your print is received damaged, please let us know so that we can initiate contact with your chosen carrier immediately. If your print is damaged due to a manufacturing defective, please check the back of your Certificate of Authenticity for further details about our 10-Year Limited Warranty.

Q: How can I check on the status of my order?
A: Tracking information was emailed to you when your order was shipped. If you cannot find your tracking email, please contact us at sales@fidelisartprints.com for more details.